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Frequently Asked Questions
We accept various payment methods, including:
- Cash payments
- Bank transfers (wire transfers)
- Debit and credit cards (Visa, MasterCard, and others)
- Financing options through our partnered lenders
- Cryptocurrency (if applicable—specify, e.g., Bitcoin, Ethereum)
Please contact us for more details on your preferred payment method.
Yes, we provide flexible financing options through trusted financial institutions. You can choose plans with low interest rates and manageable monthly payments. Our team can assist you in finding the best financing option that suits your budget.
To apply for financing, you typically need:
- A valid ID or driver’s license
- Proof of income (e.g., pay stubs or bank statements)
- Proof of residence (e.g., utility bill)
- A good credit history (subject to approval)
Our finance specialists will guide you through the process to ensure a smooth experience.
Yes, you can pay the full amount upfront using cash, bank transfers, or other accepted payment methods. We may offer discounts or incentives for full upfront payments.
For payment-related inquiries, please contact our support team at:
- Phone: +44 7392 702179
- Email: info@excellence-motors.com
- Live Chat: Available on our website
Our team is available to assist you during business hours.
Yes, a deposit is required to reserve a vehicle. The deposit amount varies depending on the car model and purchase plan. This amount will be deducted from the final purchase price. Deposits are refundable in specific cases—please review our terms for more details.
Our online payment system uses advanced encryption technology to protect your financial information. Your data is secure and handled with the utmost confidentiality.
Some additional fees may apply, such as:
- Sales tax
- Registration and title fees
- Processing fees (if applicable)
Our sales team will provide a detailed breakdown of all costs before you finalize your purchase.
Yes, we accept trade-ins to offset the cost of your new vehicle. Bring your current vehicle for an appraisal, and we’ll deduct the trade-in value from the total purchase price.
Yes, installment payment plans are available through financing. Once approved, you’ll make monthly payments based on the agreed terms.
If you’re on a financing plan, late payments may incur penalties as outlined in your agreement. Please contact your lender for specific details.
Of course! We encourage test drives to ensure the vehicle is the perfect fit for you. Schedule a test drive online or contact us directly to book your appointment.
Yes, we provide warranties on many of our vehicles. New cars come with manufacturer warranties, and several of our pre-owned vehicles are covered under our certified pre-owned program.
Customer satisfaction is our priority. While specific return and exchange policies vary, we work hard to resolve any issues you may have. Contact us for more details about our satisfaction guarantees.
Yes, we offer delivery services for your convenience. Whether you’re purchasing locally or from out of town, we can deliver your vehicle directly to your doorstep.
We primarily accept payments in USD. If you wish to pay in a different currency, we recommend using bank transfer services that automatically convert currencies.
Yes, we facilitate purchases for businesses or organizations. Ensure you provide the necessary business documentation, such as proof of incorporation or a business license, for seamless processing.
After making a payment, you will receive an official confirmation via email, including your payment receipt and transaction details. For online payments, confirmation will also appear on your screen.
We are committed to transparency. All fees, including taxes, processing, and documentation costs, will be clearly outlined during the sales process. There are no hidden charges.
Award-winning, family owned dealership of new and pre-owned vehicles with several locations across the city. Lowest prices and the best customer service guaranteed.